RBBT Sales case study
The conversation that happens when the customer needs it.
At Undo, RBBT Sales responds, understands the context, and guides every conversation at any hour.
- 41% of messages arrive outside business hours
- 74% of conversations needed no human intervention
- 13.6 s median time to first response
41% of messages arrive outside business hours.
When a conversation waits for the next shift, intent fades, context gets lost, and the channel falls behind the customer's pace.
The opportunity was more than a faster reply. It was to turn WhatsApp into an always available sales operation that could act without constant team involvement.
When messages arrive
RBBT Sales handles repetitive work so your team can focus on what matters most.
In 74% of conversations, no team member had to type a word. When a situation needs judgment, sensitivity, or specific follow up, the team takes over.
- Customer
- RBBT Sales
- Conversation complete
- Customer
- RBBT Sales
- Team takes over
- Conversation complete
The team steps in when a decision needs specific follow up.
A fast reply is just the start.
The median first response takes 13.6 seconds. Even in slower cases, the conversation starts in around 30 seconds.
RBBT Sales identifies intent, searches the catalog, understands images, presents products, builds carts, guides checkout, and helps with order requests.
RBBT Sales
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